Terms & Conditions

MANDURAH HOLIDAY RENTALS - BOOKING TERMS & CONDITIONS 

SECURITY BOND

You give us preauthorisation to debit your credit card up to $1000.00 should we need to for any of the following breaches:

  • Loss of keys/locking keys in house (where property manager has to attend to let you in), remote controls, security swipes/fobs
  • Extra cleaning including carpets
  • Extra rubbish removal
  • Damage/breakage/loss to items including chattels/contents/building on the property
  • Plus the supervision fees of the property manager

You will be notified of this via email.

CHECK IN & CHECK OUT TIMES

Unless arranged in advance with the booking agent, CHECK IN TIME is 2pm and CHECK OUT TIME is 10am. Prior to arrival you will be asked if you wish to purchase an early check in or late check for a nominal fee.

KEY COLLECTION

Keys will be made available upon arrival at the holiday home as has been arranged with the booking agent.

Please note fees apply for any lost or stolen keys, remote controls and security fobs/swipes.

DOGS & PETS

A non-refundable pet fee of $115 is payable before approval per animal on selected fully fenced properties. No pets to be on beds or furniture inside the property.

CANCELLATION POLICY

  • Cancellations must be made in writing
  • We charge a cancellation fee for administration of $100 which is deducted before refund amount is calculated
  • Refunds for payments are provided in full (less the admin. fee) if guests cancel at least 30 days prior to arrival
  • Refunds for cancellations within 14 to 30 days prior to arrival are provided at 50% of payment (less the admin. fee)
  • Refunds for cancellations within 7 to 14 days prior to arrival are provided at 25% of payment (less the admin. fee)
  • Refunds for cancellations within 1 to 7 days prior to arrival are 10%
  • If guests fail to turn up without any prior notification, payments are non-refundable

UNUSED SERVICES

Where the guest chooses to cut short their stay a refund is not available for any unused portion of the booking.

CLEANING

Cleaning of the Rental is an upfront fee, so we ask you to leave the property in a tidy condition. The tidy condition would include wash and put away all dishes, empty dishwasher (if applicable), remove foodstuffs from the fridge & wipe it out, clean BBQ. Also sweep floors and ensure all rubbish is put in the bin and placed on the verge. (Failure to do this will incur a cost for rubbish removal – minimum charge $55 PLUS OUR SUPERVISION FEE).

GUESTS RESPONSIBILITIES.

  • Guests are expected to leave property secure, air conditioners or heaters off and any electrical appliances off – including spas if they go out during their stay. This is not a hotel it is a holiday home so please respect the owners electricity bill and security of the property.
  • Guests are expected to observe the “No Smoking Inside” requirement for the duration of the holiday.
  • Any faults, damages or breakages must be reported to the Booking Agent or a representative of the booking agent as soon as possible. Guests will be liable for any breakages or damages caused to the property during the guest’s holiday occupation and all costs of repair and replacement shall be payable upon demand to the Booking Agent.
  • It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is left in a clean and tidy state at the end of the holiday as specified in item

MAINTENANCE AND EMERGENCY CONTACTS

Guests are required to make every effort to contact the Booking Agent or a representative of the Booking Agent with any maintenance or emergency issues.

Mobile : 0429996389

CODE OF CONDUCT DURING YOUR STAY IN THIS PROPERTY:

  • Shire regulations and canal life etiquette demand that guests be mindful of the amount of noise they make.
  • Please be aware of the importance of keeping noise to a minimum for your neighbours and permitted noise levels are reduced after 7pm and further reduced after 10pm – especially on canal properties where noise travels easily across the water
  • Ensure car parking is sensible and no cars are parked across footpaths, Rangers will patrol and issue tickets if not adhered to, also do not park on lawns because of reticulation. Do not park on neighbouring properties drives or verges
Terms & Conditions — Mandurah Holiday Rentals